Frequently Asked Questions

1. Where do I meet the bus?
All tours depart from the 600 block of North Clark (intersection of Clark & Ohio), outside the large two-story McDonald’s. We do not have an office or sign at that location.
PLEASE NOTE:  If construction on Clark Street prevents our bus from picking up guests, we will meet on the OHIO STREET side at the same intersection of Clark & Ohio. 
2. Are reservations necessary for the tour?
We strongly encourage reservations. Tours often sell out ahead of time. Book online or call the office for last minute availability.
 3. How do I make reservations for the tour?
Reservations can be made online by clicking here, or by calling our office at 773-881-1195. We would be happy to help you with your reservation. We accept all major credit cards.
4. Do I need a ticket? How are reservations confirmed?
We do not issue tickets. After reserving, your name and number of guests will be added to our guest reservation list.  You will only need the name under which the reservation was booked.
5. Looking for a discount?
During the summer, try our $30 Summer Saturday Special at 9:00 am.
6. What is your cancellation policy? Refund? Exchanges?
All sales are final after your credit card has been processed. We do not offer refunds, adjustments, or exchanges for another tour time.
All tours depart at the scheduled time.
7. How early should I arrive?
Please arrive 15 minutes prior to the tour time.  All tours depart at the scheduled tour time.
8. How long is the tour?
Our tour is 1 hour and 45 minutes to 2 hours, depending on traffic.
9. Where can I park?
There is street meter parking and parking garages within a 2 block radius. Also, parking at the McDonald’s where we pickup is open to the public at an hourly rate.
10. Can you store my luggage?
Our Gangster Bus does not have any storage space.  Anything on your lap must not interfere with the aisle or the guest sitting next to you. (If you need to store luggage perhaps your hotel can accommodate you.)
11. What is the youngest age recommended for the tour?
This tour is recommended for high school age students or older. We do not have a children’s price.
12. Is your bus wheel chair accessible?
Unfortunately the Gangster Bus is not wheelchair accessible.
13. What are some of the highlights of the tour?
The tour will take you through downtown Chicago plus the neighborhoods of Chinatown, Greek Town, Pilsen, Little Italy and Lincoln Park.
14. Do we get off the bus?
No. Our guests will remain seated for the duration of the tour.
15. May I tip the guides?
Our guides welcome tips!
16. Is the bus heated? Air conditioned? Covered?
Our new custom-built Gangster Bus is heated in the winter and air conditioned in the summer. The bus is covered, has a great sound system with flat screen TVs and has comfortable seating.
17. Is the tour presented in any other language?
The Gangster Tour is given in English only.  The tour includes slang and other terms from the 1920s and ’30s.
18. Are there group rates?
We do have group rates. If you book 10 or more people on one credit card, the price per person will be $33. (Does not apply to $30 Summer Saturday Special at 9am.)
19. Can we book the Untouchable Tour with Gangster Bus for our private group?
Yes you can! You can book the Untouchables’ Original Gangster Tour and Gangster Bus for your own private gathering. Call our office for information at  773-881-1195.
20. Do you provide Step-On Guides?
Yes. One of our top notch Gangster Guides can step onto your private bus. Call our office today to ask about our rates and availability. Our private tours are great for company outings, family gatherings, school field trips.
Call 773-881-1195.
21. Do you provide Gangster Talent?
Yes we can. Please call our office for information 773-881-1195. 
22. Can I purchase a souvenir?
We have a number of souvenirs: tie clips, coffee mugs, shot glasses, DVDs, books and more. Take a look at Da Products page to see what we offer. You can call the office to make a purchase.
23. How many Untouchable Tour representatives will be helping and boarding passengers?
Only two costumed gangster guides will be at our gangster bus answering questions and boarding passengers. There are no other Untouchable Tour representatives at 600 N. Clark promoting our tour.
24. Are food or beverages allowed on the bus?
We do not allow coolers, alcohol or food on the bus. Non-alcoholic beverages with a lid are welcome.
NO PETS ALLOWED with the exception of service animals.

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